Refund Policy


I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
  • Absolutely no refunds or returns, as all items are handmade per each order.
  • When an item is shipped, I email the tracking information for your convenience.
  • Once an item is shipped, it is out of my hands.
  • If a package is marked "Delivered" by USPS, it means it was delivered to the address provided. If it is stolen from there, there is nothing I can do about that.
  • That is why I provide the tracking information when the piece ships, so that you can keep tabs and have an idea of it's arrival.
  • If an international package is lost or missing, it is really put of my hands. I will do everything possible to help locate that package, but cannot refund money from packages missing.
  • If there is damage of an item, we can discuss a store credit.
  • My turn around time is typically 2-3 weeks from the time the order is placed and a usable fingerprint is uploaded and attached in an etsy convo. Please send me a message if you need step by step directions on getting a quality print.
  • When your order is placed, I do my best to get the molds to you in a very timely fashion.....please allow up to 4-6 weeks for this entire process from start to finish.
  • I will also email you a return shipping label for you to place on your package when the molds are complete. The sooner you can get the mold back to me, the sooner I can complete your piece. I will always do my best to get a fingerprint piece to you by a date needed, but because of the process, cannot guarantee this.
**Please note: I provide you with the molds to complete your fingerprints. I then create a charm based upon the mold you provide me.
  • If you return to me a mold with very light prints, that's exactly how the charm will come out.
  • For small children, sometimes their prints are not totally defined...which can result in a not very defined lined print. However, you will still have a beautiful impression of their finger.
  • Every adult BRACELET is made to be between7.25-7.5" (a standard adult size is @7")
  • If a child bracelet is ordered and not given the specific age, a standard child size will be made: 5.5".
  • If for any reason, a customer receives a piece that does not fit, I'm happy to make any changes but will need to charge a fee to make any changes as well as return shipping.
  • I hand stamp each piece to be customized. It is not machine stamped or engraved and for that reason will not have a "manufactured" look.. that is what makes is special, handmade and essentially what makes each piece one of a kind.
  • The small sterling silver and 14k gold filled initial charms can FIT 3 lowercase letters or ONE uppercase letter.
Please NOTE: If you provide 3 letters at checkout, they will ALL be lowercase to accommodate all 3 letters. If you would like ONE lowercase letter alone, please, simply type out the single letter in a lowercase font so that I know you would like the one letter in lowercase.
Thank you!